Servicing customers as a bartender can be quite a tricky affair for some people. It takes things like good character, cleanliness, and good knowledge of the drinks amongst other things. In this article, we are going to look at some service tips for bartenders in order for them to get the most out of their jobs.
Being a bartender means that you’re in the hospitality industry, and that calls for a good attitude at all times. Simple things like a smile, hello, or goodbye go a long way in giving clients good impressions.
Keep the Bar Clean
A clean bar is a must, and the bartenders have to constantly clean the surfaces, glasses, towels. They also need to ensure that the bottles are arranged correctly where they should be.
It is good to suggest drinks to customers as it shows them that you actually care for their experience. Depending on what they want, you have the experience to suggest the right drink.
A good memory is something that a bartender should have. They should know their customers favored drinks, keep control of the stock, handle the rush hour accordingly, and remember the names of regular customers.
Australian Bartending Licensing Requirements
We all know that alcohol is big business in most parts of the world, and that is why we are now going to look at the Australian bartending licensing requirements next. The places where alcohol is sold in Australia are tightly regulated, and the bartenders have to be highly trained. Unlike other countries, Australia has a national training package that is mandatory for any person seeking to work with or around alcohol. This part will generally guide you on the process of how to become a bartender in Australia.
What is RSA?
Responsible Service of Alcohol is the training that is given to anyone that would like to work in the alcohol industry in Australia. This includes bartenders, table waiting staff in licensed establishments, sommeliers at wine tastings, employees at rock concerts and sports events, and even airline staff who will be attending to passengers asking for alcoholic drinks on board airlines.
Only Registered Training Organizations (RTOs) are state-approved to provide the training under the Australian Qualifications Framework (AQF). Many of the courses are classroom based, but there are some states that offer them online. Each state has slightly different laws when it comes to alcohol, and therefore in order to work in a particular state, one has to obtain an RSA certificate relevant to that state. The online courses cost anywhere between $18 AUD and $98 AUD, while the classroom courses at the Melbourne based ‘Hospitality Training Australia’ cost $40 AUD.
It is a must for all people working in the alcohol industry to go for RSA training so that they can serve people the right way. Despite having the right training, it is also good for them to employ qualities that will make them likeable, such as the ones that we mentioned in the beginning. With the right attitude, you’ll have customers flocking your counter, sales booming.